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Platform EULA · Last updated 21 April 2026

Neumind Platform End-User Licence Agreement

For Professional Users — clinicians, therapists, and rehabilitation professionals using the Neumind Platform.

Please read these terms carefully. By clicking “I Accept” or using the Neumind Platform (the “Platform”), you agree to be bound by this End-User Licence Agreement (“EULA”). If you do not agree, you must not use the Platform.

1. Introduction and Acceptance

1.1 Parties. This EULA is a binding agreement between Neumind Ltd (“Neumind”, “we”, “us” or “our”) and you, the Professional User of the Platform (“you” or “User”). Neumind is a company registered in England and Wales (Company No. 12044517) with registered office at 39 Leeway Avenue, Cambridge, CB22 5AU.

1.2 Acceptance by Use. By accepting electronically or by using the Platform, you (a) agree to this EULA; (b) if you are using the Platform on behalf of, or are invited by, an organisation or individual who has purchased a subscription, you confirm you are authorised to bind that subscriber (“Customer”); and (c) agree to our Privacy Notice.

1.3 Related Agreements. Your use of the Platform is also subject to Neumind’s Privacy Notice and any applicable Data Processing Agreement (DPA), which are hereby incorporated by reference. If you are a Professional User affiliated with a Customer, a separate SaaS Services Agreement (including an Order Form and SaaS Terms and Conditions) will prevail over this EULA, except that this EULA governs your individual use of the Platform. If you self-register and are not linked to an existing Customer subscription, you will be deemed the “Customer” solely for the purposes of the SaaS Terms (including payment and data-controller obligations).

2. Definitions

For purposes of this EULA:

If your access is linked to a Customer’s account, your use is limited to that Customer’s business operations and patients. If you self-register or are invited by an individual Patient, you may only use the Platform for that patient (and any additional patients you later add under your own subscription) and must obtain all required patient consents yourself.

3. Licence Grant and Scope of Use

3.1 Licence Grant. Subject to your compliance with this EULA and (if applicable) the Customer’s agreement with Neumind, Neumind grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your professional purposes in providing care or services to Patient Users within the scope authorised by the Customer or, where you act as the Customer under Section 1.3, within the scope you have selected in your self-serve subscription. All rights not expressly granted are reserved by Neumind.

3.2 Authorised Scope. You are only permitted to use the Platform for legitimate healthcare-related activities with patients or clients under your care and within the scope of services for which the Customer has engaged Neumind. You may not use or access the Platform for personal, non-professional purposes or outside of your authorised role. If your access is linked to a Customer’s account, your use is limited to that Customer’s business operations and patients.

3.3 Accounts and Access. You may be required to register an individual user account. Any user credentials (e.g. login ID, code and password) are personal to you. You must not share your account or credentials with anyone else. You are responsible for all activities that occur under your account. You agree to use reasonable efforts to prevent any unauthorised access to your account or the Platform and to promptly notify Neumind (and your Customer, if applicable) of any suspected unauthorised use or security breach. Neumind may act on instructions or actions taken under your account if we reasonably believe them to be initiated by you.

3.4 No Transfer or Sublicense. You may not rent, lease, sub-license, loan, translate, merge, copy, resell, or transfer the Platform or any of your rights under this EULA to any third party except as expressly permitted by Neumind in writing.

4. Professional User Responsibilities

4.1 Compliance with Laws and Standards. You agree to use the Platform in accordance with all applicable laws, regulations, and professional standards. This includes (without limitation) laws relating to patient data privacy, medical practice, and confidentiality. You represent and warrant that you have obtained any necessary licences, consents, or authorisations to provide healthcare or services to patients via the Platform, and that your use of the Platform and handling of patient information will comply with applicable medical privacy laws (e.g., UK GDPR, Data Protection Act 2018, and any other applicable data protection laws).

4.2 Appropriate Use for Care. You shall use the Platform only for legitimate and appropriate patient care and support purposes. You are responsible for ensuring that use of the Platform (including any recommendations, exercises, or content provided to Patient Users) is consistent with each patient’s medical needs and your professional judgment. You remain solely responsible for all clinical or therapeutic decisions, advice, diagnoses, treatments, or other services you provide to patients, whether or not the Platform is used as a tool in delivering those services. The Platform is a support tool and is not a substitute for your professional judgment or direct assessment of a patient.

4.3 Account Security. You must maintain the confidentiality of your login credentials and secure them from unauthorised access. Do not share your password or allow others to use your account. If you believe your account has been compromised or someone else has access to it, you must immediately reset your password and notify Neumind support. You are encouraged to use strong passwords and enable any available multi-factor authentication.

4.4 Accurate Information. All information you provide to Neumind (such as registration data, profile information, or patient data you input) must be truthful, accurate, and kept up-to-date. You will not misrepresent your identity, qualifications, or affiliations. If you discover any inaccurate data in the Platform, you should correct it if possible or notify the appropriate party to have it corrected.

4.5 Equipment and Environment. You are responsible for obtaining and maintaining any equipment, devices, internet access, and software needed to use the Platform. You should ensure that your devices meet the Platform’s minimum requirements and have up-to-date security software (current antivirus, firewall, operating system updates) to protect the confidentiality and integrity of data. Neumind is not responsible for any inability to access the Platform or any security incident due to your failure to use appropriate equipment or security measures.

5. Acceptable Use Restrictions

You agree that you will not, and will ensure no one acting under your account will, use the Platform in any manner that:

Neumind may suspend or terminate access (Section 12) for any violation of the above. The Customer (if applicable) is also expected to ensure its Authorised Users comply with these requirements.

6. Relationship with Customer and Third-Party Users

6.1 Access Through an Organisation. If your access to the Platform is provided by virtue of your role with a Customer (for example, your employer or a clinic has subscribed to Neumind’s services and added you as an Authorised User), then that Customer has primary responsibility for managing and overseeing your use of the Platform within its organisation. The Customer may have internal policies or instructions regarding use of the Platform that you are obliged to follow. Your access can be suspended or terminated by Neumind at the request of the Customer (such as if you leave the organisation or violate policies). You acknowledge that your profile and activities on the Platform may be visible to, and monitored by, administrators of the Customer for compliance and safety purposes.

6.2 External Professional Users. If you are an External Professional User (i.e. not an employee or contractor of the Customer, but invited or authorised to collaborate on the Platform for a Patient User’s care), you must be explicitly authorised by the Customer (or by Neumind with the Customer’s consent) to access the Platform in relation to that Customer’s resources or patients. You are personally responsible for complying with this EULA and all laws and regulations in connection with your use. The Customer will exercise appropriate oversight of your access (including defining its scope and duration), but the Customer is not liable for your independent actions or omissions that are outside of its knowledge or authorisation. By using the Platform as an external professional, you agree to only access and use patient data or other information strictly for the purposes for which you were invited and authorised, and to maintain any patient confidentiality as required by law and professional ethics.

6.3 Coordination with Caregivers and Patients. The Platform supports multi-party use, including Patient Users and their Caregiver Users who may interact with you through the Platform. Patient Users and Caregiver Users are required to accept Neumind’s App Terms & Conditions (End-User Terms) before they can use the Platform. You agree to only engage with patients/caregivers via the Platform if they are properly onboarded. You must treat Patient Users and Caregiver Users with professionalism and respect. Any third-party terms (for example, if you separately have a service agreement or informed consent with a patient outside the Platform) are outside the scope of this EULA and do not bind Neumind.

6.4 Customer’s SaaS Agreement. You acknowledge that the Customer has entered into a SaaS Services Agreement with Neumind which, among other things, sets the permitted number of users and other usage parameters for the Platform. The Customer is responsible for ensuring that all “Authorised Users” under its account (including you) are properly authorised and adhere to applicable terms. If the Customer’s agreement with Neumind terminates or expires, your right to use the Platform under that Customer’s subscription will also cease, and Neumind may deactivate your account or restrict access accordingly.

7. Intellectual Property and Content

7.1 Neumind IP. All intellectual property rights in and to the Platform (including all software, databases, algorithms, user interfaces, features, design, and documentation) and all Neumind trade names, logos, and trademarks are and remain the exclusive property of Neumind or its licensors. Except for the limited licence granted in Section 3, no rights or licences are granted to you under this EULA, whether by implication or otherwise. You shall not remove or alter any copyright, trademark, or proprietary notices on the Platform.

7.2 Content You Provide. To the extent you upload, submit, or input any content or data to the Platform (for example, patient information, therapy notes, messages, images, or other materials), you retain any ownership rights you have in that content. You hereby grant Neumind a non-exclusive, royalty-free licence to use, host, copy, transmit, display, and process your content solely for the purpose of operating the Platform and providing the services (including providing such content to the intended Patient Users or other Authorised Users). Neumind will only access and use content you provide to fulfil its obligations in facilitating the service, in accordance with our Privacy Notice and the applicable DPA. You represent and warrant that you have all necessary rights (from the patient or otherwise) to input the content/data you use in the Platform, and that no content you provide will violate Section 5 (Acceptable Use) or any law or rights of others.

7.3 Licence to Feedback. If you provide any suggestions, feedback or ideas to Neumind regarding the Platform or related services, you agree that Neumind may use, implement, and otherwise exploit such feedback without restriction or any obligation to you. Any improvements or modifications to the Platform based on your feedback are solely owned by Neumind.

7.4 Third-Party Content. The Platform may contain or display content provided by other users (e.g., posts in a community forum or shared exercise materials) or links to third-party websites. Neumind does not pre-screen or vet all user-provided content, and you acknowledge that Neumind is not responsible for the accuracy, quality, or legality of content provided by others. You agree to use such content at your own risk and to exercise professional judgment. If you access third-party websites or resources via the Platform, you do so subject to those third parties’ terms; Neumind is not liable for third-party content or sites.

7.5 Neumind Content and Data. Any templates, exercises, educational courses, “Cognitive Tools,” or other content that Neumind makes available through the Platform are for general support and informational purposes only. While Neumind aims to provide useful resources, Neumind does not warrant that any content it provides is accurate, up-to-date, or suitable for any particular patient. You must review and customise any such content to ensure it is appropriate for your patient. All exercises and materials provided are demonstrations or examples only, and are not to be relied upon as medical advice. Neumind reserves the right to modify or remove Platform content at any time.

8. Privacy and Data Protection

8.1 Roles of Parties. The Platform enables you to input and access personal data of Patient Users and potentially their caregivers. Under data protection laws, the Customer or the Professional User (as applicable) is the “Data Controller” for any personal data of patients or other individuals that you handle using the Platform, and Neumind acts as a “Data Processor” on behalf of that controller. This means you determine the purpose and lawful basis for processing patient personal data, and Neumind only processes it under your instructions as needed to provide the service. (In limited circumstances, Neumind may be a controller for certain data, as described in our Privacy Notice, for example for website visitor data or its own business operations.)

8.2 Compliance and DPA. You agree to comply with applicable data protection laws with respect to personal data you process via the Platform. This includes (where applicable) obtaining any necessary patient consents or providing required notices for the use of their personal data in the Platform. You will not input or upload personal data that you are not authorised to process. Neumind’s Privacy Notice provides information on how we handle personal data, and a Data Processing Agreement (DPA) between Neumind and the Customer further governs Neumind’s obligations as a processor (such as security and breach notification). If no separate DPA has been signed, this EULA and the Privacy Notice shall serve as the basic data processing terms, but the Customer or Professional User may request a DPA for compliance with GDPR or other laws.

8.3 Security Measures. Neumind implements technical and organisational measures to protect personal data within the Platform, including encryption of databases at rest and in transit, access controls, and regular backups. You also have a responsibility to safeguard personal data: you must keep patient data accessed through the Platform confidential, and not download or export such data outside the Platform unless necessary and authorised. If you do download or share any data (e.g. exporting a report for a patient), you become responsible for protecting that data. You agree to immediately notify Neumind if you become aware of any unauthorised access to personal data or any security incident involving the Platform. Neumind will notify you and/or the Customer of any reportable personal data breaches in accordance with the DPA and Privacy Notice (typically without undue delay once discovered).

8.4 Data Subject Rights. If you receive any request from a patient or data subject regarding their personal data (e.g. access, correction, deletion) and the data is stored on the Platform, you (or the Customer) are responsible for responding to such request as the data controller. Neumind will assist with reasonable requests to retrieve, correct, or delete data as needed and in compliance with our DPA obligations. Neumind will not independently disclose or delete patient data without the controller’s instruction, except where required by law.

8.5 Data Location and Transfers. By using the Platform, you acknowledge that personal data may be stored on cloud servers within the UK or other jurisdictions disclosed by Neumind. Neumind uses reputable third-party hosting and service providers (e.g., Auth0 for authentication, AWS RDS for databases) with appropriate safeguards and compliance certifications (such as ISO 27001, SOC 2). Neumind will not transfer UK or European personal data to a country not deemed “adequate” under applicable data protection law unless it ensures an approved transfer mechanism is in place (such as Standard Contractual Clauses) in order to protect the data. For more details, see the DPA or our Sub-processors register.

8.6 Privacy Notice. You confirm that you have read Neumind’s Privacy Notice, which explains in greater detail how Neumind collects, uses, and protects personal data in the Platform. That Privacy Notice also describes individuals’ privacy rights and how to exercise them. To the extent Neumind is a controller of certain personal data (for example, your account registration information), Neumind will process such data in accordance with the Privacy Notice.

9. Confidentiality

9.1 Confidential Information. In the course of using the Platform, you may gain access to Confidential Information of Neumind or of patients or other users. “Confidential Information” includes any non-public information, whether oral, written, or electronic, that is designated as confidential or that should reasonably be understood to be confidential due to its nature. This includes, for example, patient health information, business processes or technology of Neumind not generally known, and any private communications.

9.2 Obligation of Confidence. You agree to use Confidential Information solely for the purpose of using the Platform in accordance with this EULA. You shall not disclose Confidential Information to any third party except to the extent required for providing care to a patient (and then only disclose patient data to those authorised, such as the patient’s other caregivers who are permitted to know it) or as required by law. You must handle all patient-related data in compliance with professional confidentiality obligations and applicable privacy laws.

9.3 Exclusions. Confidential Information does not include information that (a) becomes publicly available without breach of this EULA, (b) you rightfully receive from a third party without confidentiality obligation, or (c) is independently developed without reference to the Confidential Information.

9.4 Legal Disclosure. If you are required by law, regulation, or court order to disclose Confidential Information, you must give prompt notice (if legally permissible) to Neumind or the relevant party to allow them to seek a protective order or other remedy. You shall disclose only the minimum amount of information legally required and continue to protect the rest.

Note: Your confidentiality obligations to a patient (e.g., under doctor-patient privilege or ethical codes) are in addition to the above, and this EULA is not intended to override those obligations.

10. Disclaimers of Warranties

10.1 “As Is” Basis. The Platform, including all software, services, and content, is provided “AS IS” and “AS AVAILABLE” to the fullest extent permitted by law. Neumind makes no warranties or representations, express or implied, that the Platform will meet your requirements or that use will be uninterrupted, error-free, or secure.

10.2 No Medical Advice from Neumind. You acknowledge that Neumind is not a healthcare provider and does not give medical or clinical advice. Any health-related information or tools available through the Platform are for support purposes only and are not intended to diagnose, treat, cure, or prevent any condition. Neumind does not warrant the accuracy or completeness of any medical or therapeutic information provided by the Platform. You are solely responsible for verifying any information from the Platform before relying on it in a medical context. Always exercise your professional judgment.

10.3 Implied Warranties Disclaimed. To the maximum extent permitted by applicable law, Neumind disclaims all implied warranties or conditions concerning the Platform, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, or quiet enjoyment. Neumind does not guarantee that the Platform or any content will be accurate, reliable, or suitable for your needs, and no advice or information obtained from Neumind or through the Platform shall create any warranty not expressly stated in this EULA.

10.4 No Guarantee of Results. You are responsible for your use of the Platform and for any outcomes. Neumind makes no guarantee that any specific results will be achieved or that the Platform will improve any patient’s condition. The effectiveness of the Platform in supporting rehabilitation can vary and is partly dependent on how you use it and on patient engagement.

10.5 Not for Emergencies. The Platform is not intended for use in emergency or urgent situations. It does not provide real-time monitoring of patients and is not a substitute for emergency medical care. You must advise patients that in case of an emergency or acute medical issue, they should call emergency services or seek immediate care through appropriate channels, not via the Platform. Neumind disclaims any liability for outcomes if the Platform is misused for time-critical or emergency communications.

10.6 Third-Party Services. Neumind uses third-party services and infrastructure (such as cloud hosting and authentication providers). While Neumind contracts for uptime and security commitments from these providers, we do not warrant that third-party services will be free of disruptions or vulnerabilities. Neumind shall not be responsible for any downtime or data loss attributable to failures of third-party systems outside our control, but we will make reasonable efforts to restore service as promptly as possible in the event of an outage.

Some jurisdictions do not allow the exclusion of certain warranties (for example, the exclusion of implied warranties in consumer contracts). To the extent such laws apply to this EULA, some of the above exclusions may not apply to you. In such cases, Neumind’s warranties are limited to the minimum extent permitted by applicable law.

11. Limitation of Liability

11.1 Limited Liability. To the extent permitted by law, Neumind’s total liability to you for any and all claims arising out of or in connection with this EULA or your use of the Platform shall be limited to the greater of £100 or the amount of fees (if any) paid by the Customer specifically for your use of the Platform in the 12 months preceding the claim. This limitation applies whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory.

11.2 Exclusion of Certain Damages. Neumind will not be liable for any of the following types of loss or damage arising under this EULA or from use of the Platform: (a) Indirect or Consequential Losses — e.g. loss of profits, loss of business or opportunity, revenue, goodwill, or anticipated savings; (b) Loss of Data — loss, corruption, or unauthorised disclosure of data (except we remain responsible to perform our data protection obligations as a processor); (c) Business Interruption or downtime costs; or (d) any special, punitive, or exemplary damages, even if Neumind was advised of the possibility of such damages. Neumind shall not be liable for any claims arising from your interactions with Patient Users or other third parties (for example, malpractice claims or disputes between you and a patient), nor for any acts or omissions by the Customer or other Authorised Users.

11.3 User’s Responsibility. You are solely responsible for your use of the Platform and for any decisions made or actions taken based on information or tools provided by the Platform. Neumind will not be liable for any injury, harm, or damages resulting from: (i) your provision of healthcare or other services to any person (Neumind does not practice medicine or therapy); (ii) any use of the Platform that is not in compliance with this EULA or instructions provided (misuse); or (iii) any content or data that you or another user inputs into the Platform. You agree that if a claim is brought against Neumind due to your breach of this EULA or your negligence or misconduct, you will indemnify and hold Neumind harmless against any damages, losses or liability (including reasonable legal fees) arising from such claim.

11.4 No Liability for Service Downtime. While Neumind strives for high availability, we shall not be liable for any inability to access the Platform or perform tasks on it due to scheduled maintenance, technical issues, or causes beyond our reasonable control. This includes unavailability or slow performance due to internet outages, server failures, cyber-attacks, or issues with third-party providers. Neumind will, to the extent feasible, provide support to restore service, but shall not be responsible for delays or failures that are not reasonably preventable.

11.5 Legal Limitations. Nothing in this EULA excludes or limits liability that cannot be excluded by law. In particular, Neumind does not exclude or limit liability for death or personal injury caused by our negligence, or for our fraud or fraudulent misrepresentation, or any other liability which cannot be limited under applicable law. However, beyond such non-excludable liabilities, the limitations and exclusions in this Section 11 apply to the fullest extent permitted.

11.6 Relationship to SaaS Terms. If you are using the Platform as part of a Customer’s subscription, you acknowledge that Neumind’s liability to the Customer may be separately limited in the SaaS Terms & Conditions between them. This EULA’s limitations are intended to be consistent with those in the SaaS Terms. In any event, Neumind’s total aggregate liability to all parties (Customer and all users collectively) arising out of the same facts will not exceed the liability cap in the SaaS Terms.

12. Suspension and Termination

12.1 Suspension for Breach. Neumind may immediately suspend or restrict your access to the Platform (in whole or part) if we reasonably determine that: (a) you have violated any material term of this EULA (e.g., misuse under Section 5 or a breach of confidentiality or data protection obligations); or (b) your use of the Platform is causing harm or risk to any person, to Neumind’s systems, or could subject Neumind or a Customer to liability. We will endeavour to notify you (or the Customer) of any suspension and, where feasible, provide an opportunity to resolve the issue, but we may suspend first if needed to prevent ongoing harm. Suspension of access is not a waiver of any right to terminate or other remedy.

12.2 Termination by Neumind. Neumind reserves the right to terminate this EULA and your access to the Platform under any of the following circumstances: (i) you materially or repeatedly breach this EULA and fail to cure such breach (if curable) upon notice; (ii) the Customer’s agreement with Neumind through which you have access terminates or expires — in such case your access will end when that agreement ends; or (iii) Neumind ceases to offer the Platform or discontinues accounts of your category. Neumind may also terminate your access for convenience with reasonable prior notice if needed (for example, if transitioning to a new system), but will coordinate with the Customer for minimal disruption.

12.3 Termination by You. You may stop using the Platform at any time. If you wish to formally terminate your account, you should notify Neumind or your organisation’s administrator. If you are leaving the Customer’s organisation or no longer require access, you should ensure your account is deactivated.

12.4 Effect of Termination. Upon termination of this EULA or your access rights for any reason: (a) you must immediately cease all use of the Platform, and you must not attempt to access it thereafter; (b) any content or data you have provided will remain available to the Customer and/or Patient Users as part of their records (subject to data retention policies), but you should securely delete or return any confidential information of others in your possession; and (c) Sections of this EULA which by their nature should survive (such as 7, 8, 9, 10, 11, and this Section 12.4, among others) shall continue to apply. Termination of this EULA does not relieve you of liability for any breach occurring prior to termination.

12.5 No Refunds or Compensation. As a Professional User, you likely do not pay fees directly under this EULA (fees, if any, are handled in the Customer’s contract). Termination of your access will not entitle you or the Customer to any refund or compensation from Neumind, except as expressly provided in the SaaS Terms or required by law.

13. General Provisions

13.1 Updates to EULA. Neumind may update or modify this EULA from time to time, for example to address changes to the Platform, laws, or business practices. When we do, we will notify users by posting the updated terms in the Platform or via other communication and updating the “Last Updated” date. Your continued use of the Platform after an updated EULA becomes effective constitutes your acceptance of the updated terms. If you do not agree to a change, you must stop using the Platform.

13.2 Entire Agreement. This EULA (along with documents incorporated by reference, such as the Privacy Notice and any applicable DPA) constitutes the entire agreement between you and Neumind regarding your use of the Platform as a Professional User. It supersedes any prior understandings or agreements between you and Neumind relating to such subject matter. However, if you are using the Platform under a Customer’s contract, this EULA operates in conjunction with that contract as described in Section 1.3.

13.3 Severability. If any provision of this EULA is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be interpreted to fulfil its intended purpose to the maximum extent permitted by law, and the remaining provisions of this EULA will continue in full force and effect.

13.4 No Waiver. No failure or delay by Neumind to exercise any right or remedy provided under this EULA shall operate as a waiver of that or any other right or remedy. Any waiver must be explicit and in writing to be effective.

13.5 Assignment. You may not assign or transfer this EULA or any of your rights or obligations to anyone else without Neumind’s prior written consent. Any attempt to do so without consent is void. Neumind may assign or transfer this EULA (in whole or part) to an affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all assets related to the Platform, and will provide notice to you of any such assignment. This EULA will bind and inure to the benefit of the parties’ successors and permitted assigns.

13.6 No Third-Party Rights. This EULA is made for the benefit of you and Neumind (and the Customer, to the extent of Section 6). It is not intended to confer any rights on any third parties, except that Neumind’s affiliates and licensors are express third-party beneficiaries to the provisions concerning intellectual property and disclaimers. If you access the Platform via a mobile app store (like Apple App Store or Google Play), the providers of those services are not parties to this EULA and have no obligations under it; any rights they may have are governed by their separate terms.

13.7 Governing Law. This EULA and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. By accepting this EULA, you agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from this EULA or your use of the Platform, provided that if you are using the Platform in another jurisdiction as part of a Customer’s contract, any mandatory consumer or data protection laws of that jurisdiction will apply for the benefit of the end-users as applicable.

13.8 Contact Information. If you have any questions about this EULA or wish to contact Neumind for any reason, please email us at team@neumind.co.uk or write to us at Neumind Ltd, 39 Leeway Avenue, Cambridge, CB22 5AU, UK.